Sales and Warranty Terms of Service
When using our services, you must agree to the following terms.
All new parts come with a 1 year warranty as standard. The warranty is
held within our premises, and your goods must be returned to 117
Road in South Woodham Ferrers, at which point we can carry out the
warranty on your product if less than 1 year old (providing a receipt is
The above statement is exempt to Monitors which have a 3 year on-site
warranty from the Manufacturer. You must call the manufacturer direct
Monitor warranty issues. The warranty on any printer sold by Ahead4 is
held directly with the manufacturer. Please feel free to contact us
regarding your Monitor or Printer, as we can supply the correct
contact details for your manufacturer's warranty department.
If you have not purchased goods, but have had a repair to your
computer/hardware the warranty on the job remains within our premises.
If the job was not carried out satisfactorily, please bring the
computer/hardware back in to our shop and the work shall be warrantied
free of charge. However, should you wish an engineer to visit your
home in this situation, the hourly rate of labour and a callout
depending on your location shall apply.
Prior to arranging an engineer to call to your premises (after
collecting your computer/hardware and not being satisfied with the work
it is advised to call us on 01245 426163 and speak to the engineer
that carried out your work. It could perhaps be as simple as a wire in
incorrect socket. NB: as previously mentioned, if the
computer/hardware is to be returned to our premises, this shall be F.O.C
Please be aware that Ahead4 cannot guarantee completion times.
This is due to even the simplest job, such as; install an old Graphics
card. We would imagine such a job to take 20 minutes,
however if the customers cd is damaged, lost, or the website
containing the device driver is no longer online, it can take a great
deal of time to locate the device driver and complete the job, this is
just one example of why we cannot guarantee completion times.
During hardware installations, such as for example 'broadband routers'
an engineer shall configure the hardware for your individual settings.
Should there be a reason to return the goods, the goods shall no
longer have the settings within them once they have been returned to the
manufacturer and then shipped back out to the customer via ourselves.
The settings would need to be re-setup by an engineer just like
when it was new, this is a chargable service.
Data and Personal Information
Ahead4 Limited is often able to recover data from many data loss
situations. In rare occasions where data cannot be recovered
or is lost or damaged, Ahead4 Limited cannot be held responsible.
Customers are required to backup their data on a regular basis.
Please contact Ahead4 Limited in order to discuss possible data backup
Ahead4 Limited will use reasonable endeavours to keep secure all
information which is provided from customers although it cannot
fully guarantee such security. Ahead4 Limited is not, and will not be,
responsible for any damages the customer may suffer as a
result of the loss of confidentiality of any such information. Ahead4
Limited will never share personal data with a 3rd party without consent.
Supplied Website Content
When using texts or quotations from external sources it is important
to get the necessary permission/authorisation or settle any
required royalty fees. The same applies to the usage of photographs
and images which are not your own. Ahead4 Limited will accept
all content with the belief that you have acquired the necessary
permission to use the content, and Ahead4 Limited will not be held
responsible for any copyright infringements; all content is the
responsibility of the website owner.
CCTV is in operation 24/7. Images are being recorded for the purpose
of crime prevention and your safety. Recordings are kept private and are
in a safe and secure location with limited access.
Telephone calls may be recorded for quality and training purposes. Any recordings made are kept in a secure location.
Please note that work carried out on physically damaged laptops/phones
and other hardware, Ahead4 cannot be held responsible for any further
that may occur following the dismantling and re-building, caused by
previous damage to the equipment. For example, a dropped phone may have
plastic - on dismantling the phone, the plastic goes under further
strain to add/remove the affected parts. In these cases Ahead4 will
quote to replace
these damaged parts or can alternatively return the part to the
customer with the cosmetic damage still present.
Payments and accounts
- Please note Ahead4 has the right to remove or decline any account applications.
- Ahead4 do not offer personal accounts.
- All goods and services remain the property of Ahead4 until paid in full.
- Ahead4 no longer accepts cheque payments for till transactions in any Ahead4 premises.