1. Sales and Warranty Terms of Service
When using our services, you must agree to the following terms.
All new parts come with a 1 year warranty as standard. The warranty is held within our premises, and your goods must be returned to 117 Hullbridge Road in South Woodham Ferrers, at which point we can carry out the warranty on your product if less than 1 year old (providing a receipt is presented).
The above statement is exempt to Monitors which have a 3 year on-site warranty from the Manufacturer. You must call the manufacturer direct for Monitor warranty issues. The warranty on any printer sold by Ahead4 is held directly with the manufacturer. Please feel free to contact us regarding your Monitor or Printer, as we can supply the correct contact details for your manufacturer's warranty department.
If you have not purchased goods, but have had a repair to your computer/hardware the warranty on the job remains within our premises. If the job was not carried out satisfactorily, please bring the computer/hardware back in to our shop and the work shall be warrantied free of charge. However, should you wish an engineer to visit your home in this situation, the hourly rate of labour and a callout depending on your location shall apply.
Prior to arranging an engineer to call to your premises (after collecting your computer/hardware and not being satisfied with the work done) it is advised to call us on 01245 426163 and speak to the engineer that carried out your work. It could perhaps be as simple as a wire in the incorrect socket. NB: as previously mentioned, if the computer/hardware is to be returned to our premises, this shall be F.O.C
Please be aware that Ahead4 cannot guarantee completion times.
This is due to even the simplest job, such as; install an old Graphics card. We would imagine such a job to take 20 minutes, however if the customers cd is damaged, lost, or the website containing the device driver is no longer online, it can take a great deal of time to locate the device driver and complete the job, this is just one example of why we cannot guarantee completion times.
During hardware installations, such as for example 'broadband routers' an engineer shall configure the hardware for your individual settings. Should there be a reason to return the goods, the goods shall no longer have the settings within them once they have been returned to the manufacturer and then shipped back out to the customer via ourselves. The settings would need to be re-setup by an engineer just like when it was new, this is a chargable service.